StrideGlides Refund & Return Policy
At StrideGlides, your satisfaction is our top priority. If you’re not 100% thrilled with your purchase, we’re here to make it right.
Returns
You may return your StrideGlides within 30 days of delivery for a full refund, no questions asked. To be eligible for a return, your item must be:
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In its original condition (gently used is okay)
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Returned with all original components and packaging
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Accompanied by proof of purchase (order confirmation or receipt)
How to Initiate a Return
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Contact our support team at [[email protected]] with your order number.
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We’ll respond with return instructions and a return shipping label (if applicable).
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Ship your item back using the provided instructions.
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Once received and inspected, we’ll issue your refund to the original method of payment within 5–10 business days.
Refunds
Approved refunds will be processed promptly. Please note:
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Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
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Refunds may take a few days to appear on your statement depending on your bank or card issuer.
Exchanges
If you received a defective or damaged item, we’re happy to exchange it. Just reach out to us at [[email protected]] within 30 days of delivery and we’ll get a replacement sent your way.
Non-Returnable Items
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Gift cards
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Clearance or final sale items
If you have any questions, don’t hesitate to contact us at [email protected] — we’re here to help you glide with confidence!